In this article, we will explore two scenarios in which an affiliate's sale may be refunded by their referrals.
Scenario 1: Invoice is still Unpaid
If the refunded sale is still listed on an unpaid invoice, please follow these steps:
Step 1. To begin, navigate to the rewards section from your administrator dashboard.
Step 2. Select "Manage Invoices."
Step 3. Click on the blue pencil icon.
Step 4. Click the "View" link for the refunded sale.
Step 5. Modify the status of the refunded sale from "Approved" to "Not Approved," and then press "Submit."
Scenario 2: Invoice is already Paid
You can include a negative sale in the new invoice that will immediately deduct from the total amount of the invoice if the refunded sale has already been paid.
Step 1. On your admin dashboard, click Rewards.
Step 2. Select the Add Sale Record button.
Step 3. Choose the affiliate and matching referral program to which you want to apply the deduction. Enter the sale amount that was refunded and add (-) minus the sign before it. Please be aware that, based on the referral program you choose, the negative commission will automatically appear. After finishing, click Submit.
